Program Assistant


DATES OF POSTING: 2/9/2021 – 2/18/2021 Thereafter Open Until Filled


POSITION: Program Assistant

BARGAINING UNIT POSITION: Yes, Union Position (Union dues are currently $19.06 bi-weekly, after successful completion of orientation period).

LOCATIONS: Gable Place in Barre, VT

PROGRAM: Weatherization

SCHEDULE: Full Time, 40 Hours per week

CLASSIFICATION: Non Exempt (hourly)

WAGE: Grade 2, hourly $14.93 - $19.20/hour Based on education and experience.



Program: Weatherization

Job Title: Weatherization Program Assistant Pay Grade: 2

Last Review Date/Update/Change of Job Description: 04/2019


The Weatherization Program Assistant is responsible to assist with the daily work of the Program Director and Office/Program Manager. This position assures accurate and timely processing of the Department’s transaction and workflow. The Department works with approximately 175 clients on 200 buildings requiring management of 450 – 500 individual jobs in the job costing system.

The Weatherization Program Assistant reports to the Weatherization Office/Program Manager and works closely with the clients, Weatherization Director, Business Manager, Operations team, Auditors, Energy Efficiency Coach, and vendors.


Functions as the first point of contact for the department, receives calls and routes calls and visitors to the appropriate parties, answers program questions and resolves issues according to program policies and procedures.

Receives and follows up on inquiries to the Weatherization Program by phone, mail and walk-ins; maintains excellent relationships with statewide counterparts and partner agencies, and referral sources.

Corresponds with clients to facilitate eligibility, evaluates client applications, inspects and interprets a variety of source documents (IRS forms, Social Security Statements, Brokerage Statements, etc.), properly identifies, classifies and extracts includable income according to federal and state program guidelines, creates client files in Hancock software system, processes daily inventory, subcontractor and labor transactions in Hancock

Processes Operations inventory purchases, maintains orderly documentation and files

Evaluates and updates client (WAP) priority rankings each month; performs quality control checks to office files to ensure completeness and compliance.

In preparation of annual monitoring, assures that all completed client files include all the necessary and appropriate documentation in accordance with established program guidelines. Scans completed client files and maintains digital file storage system and previously weatherized client database, processes QCI mailings and runs final client job reports from Hancock

Maintains participant confidentiality

Makes recommendations to improve process and impact outcomes while maintaining weatherization program integrity

Provides proof reading for typos, grammar and intelligibility for Program Director and others in the department. Offers suggestions for corrections and improved clarity.


Represent the Weatherization Department in AD-HOC Agency Committees

Assist in organizing events and meetings

Maintain adequate office supplies

Maintain professional work environment

Other Duties as assigned


Associates degree or equivalent in business administration, financial management, or human services; B.A. or B.S. preferred, minimum of five years related work experience

Excellent written and oral communication skills

Excellent knowledge of word processing and data base computer operations

Demonstrated sensitivity to the challenges faced by low-income individuals

Ability to represent the agency, and to work as part of a team and under direction

Ability to maintain a positive work environment

Ability to maintain focus and productivity in an “open office” environment

Ability to be flexible and to work independently

Ability to work effectively with a variety of personalities and work styles


Barre, VT

Our Locations

Washington County

20 Gable Place, Barre, VT 05641
1-800-639-1053 or (802) 479-1053

Lamoille County

250 Industrial Park, Morristown, VT 05661 1-800-639-8710 or
(802) 888-7993

Orange County East

P.O. Box 321, 22 Whistle Stop Way, Bradford, VT 05033
(802) 222-5419

Orange County West

PO Box 284, 12 Prince Street, Randolph, VT 05060
1-800-846-9506 or (802) 728-9506

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