Housing Team Leader




DATES OF POSTING:  09/09/2020 – 09/18/2020, Open Until Filled




POSITION: FCSS Housing Team Leader




LOCATIONS: Morrisville, VT


PROGRAM: Family Community Support Services (FCSS)


SCHEDULE:  Full time, 40 hours per week


CLASSIFICATION:  Exempt, Salaried


WAGE: $40,000 to $50,000, based on education and experience





Program:  Family and Community Support Services                                            

Job Title:  Family Development Housing Counseling Team Leader                Pay Grade: Exempt        

Last Review Date/Update/Change of Job Description:09/03/20


A. General Description

The FCSS Family Development Housing Team Leader will provide leadership for Capstone’s Housing Programs team including supervision of housing navigation, counseling, and retention staff. Responsibilities for the FCSS Family Development Housing Team Leader include guiding and coaching local housing staff, providing direct client assistance to households experiencing housing crises, assisting with budget development, budget monitoring, data and narrative reporting, and helping to manage the goals and objectives of the department. The Housing Team Leader is an integral part of local and regional partner projects and meetings and represents Capstone as the Coordinated Entry lead agency. The FCSS Family Development Housing Team Leader works as part of a team and reports to the Family Community Support Services Program Manager.

 B. Essential Functions

1.      Assist in managing and developing Capstone’s Housing programs.  Provide leadership, supervision and support to housing counseling staff particularly around rental housing counseling, assistance overcoming homelessness, and referring consumers with home ownership or mortgage questions appropriately to outside agencies. 

2.      Assist in budget development and monitor expenses including written records of HOP Prevention and Rapid Rehousing direct assistance funds. Write and submit timely program reports.  Ensure the submission of timely reports when others within the department author them.   Assist in managing the department’s goals and objectives, and work with leadership and staff to develop the program and improve efficiency.

3.      Conduct pre-screening and prioritize services to clients who are homeless. Perform intakes and assessments. Engage families and individuals in a meaningful dialogue for the purpose of mutually assessing their needs; co-create workable housing action plans and household budgets. Provide assistance with housing searches and landlord negotiations. Identify and/or provide appropriate services and referrals and assist clients with accessing benefits where eligible. Provide participant support at locations out of the office, if or as needed. Determine eligibility for agency programs.

4.      Involve and represent Capstone Community Action in the broader community, especially around implementing Capstone’s role in the Coordinated Entry process. Develop and increase awareness of issues impacting people with low-incomes. Develop and maintain critical relationships with leadership in Vermont’s housing and housing services community, and work collaboratively with area service providers, State agency employees, and other community based organizations. Promote participation of the low-income constituency in community affairs and governmental processes. Attend community meetings where low-income issues are addressed.

C. Other Duties

1.      Maintain quantitative and qualitative record keeping including data entry for all services, and filing timely programmatic and financial reports as required by funding sources and Capstone Community Action.  

2.      Maintain family and individual confidentiality within Capstone Community Action guidelines.

3.      Assist in completing all required employee evaluations.

4.      Participate in ongoing professional development; seek out new and innovative ideas and learning to inform the ongoing development of housing programs.           

5.      Perform other duties as assigned.


D. Qualifications

1.      A Bachelor’s degree in a related human service field, or equivalent, plus four years’ experience in human services/human development. Certification in Ready to Rent or similar curriculum preferred.

2.      Demonstrated sensitivity to issues related to poverty and the barriers faced by people with low incomes. Ability to integrate the mission of the assigned programmatic area with those of other programmatic areas.

3.      Demonstrated knowledge of human services, domestic violence issues, and adult development, and the familiarity or willingness to learn about education, human service, correctional and judicial networks Central Vermont.

4.      Strong oral, written, and interpersonal skills are essential

5.      Working knowledge of MS Office software including Excel, Access, and Word is required. 

6.      Willingness to travel throughout the state and to occasionally work evenings and weekends.

7.      A home telephone, reliable insured transportation, and a valid VT driver’s license are required.

Morrisville, VT

Our Locations

Washington County

20 Gable Place, Barre, VT 05641
1-800-639-1053 or (802) 479-1053

Lamoille County

250 Industrial Park, Morristown, VT 05661 1-800-639-8710 or
(802) 888-7993

Orange County East

P.O. Box 500, 22 Whistle Stop Way, Bradford, VT 05033
(802) 222-5419

Orange County West

PO Box 284, 12 Prince Street, Randolph, VT 05060
1-800-846-9506 or (802) 728-9506

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