EnergySmart Program Assistant
DATES OF POSTING: 09/03/2020 – 09/14/2020, Thereafter Open Until Filled
NUMBER OF POSITIONS: 2
POSITION: EnergySmart Program Assistant
BARGAINING UNIT POSITION: Yes, Union Position (Union Dues are currently $18.28 bi-weekly).
LOCATIONS: Gable Place/Barre, VT
SCHEDULE: Full Time, Regular, 40 hours a week
WAGE: Grade 2, hourly, $17.22 - $19.20, depending on education and experience
MINIMUM QUALIFICATIONS: See Job Description
Job Title: Program Assistant
Pay Grade: Grade 2
Date: July 30, 2020
General Statement: The Program Assistant supports the management of the sales team including lead assignment and appointment scheduling, and assistance in the development and execution of sales promotions and marketing campaigns. This role’s primary responsibility is administering EnergySmart’s client relationship management system (Pipedrive), including lead flow management, data entry, scheduling, invoicing and generating reports. The Program Assistant will also support the administration of the MileageSmart program.
The EnergySmart Program Assistant reports to the EnergySmart Sales Manager/Special Projects Manager.
B. Essential Functions
Responsible for administering the CRM (Pipedrive), including lead management, client data entry, invoicing and generating mailing lists and reports.
Serves as first point of contact for the program, routes calls to the appropriate party, reminds clients of appointments and follows up as necessary.
Maintains the operations and sales calendars and schedules home energy audits and weatherization projects.
Ensures data integrity, including quality control and data cleanup, and supports the accurate tracking of sales team KPIs and the performance of marketing campaigns.
Maintains EnergySmart’s social media and web presence including content generation and light automation.
Assists the Sales/Special Projects Manager in the development of SOPs, sales team training and compliance. Schedules trainings and ensures the sales team is current in its necessary certifications and CEU requirements.
Represents EnergySmart at trade shows and community events as needed.
C. General Administrative Support
Assists Sales/Special Projects Manager in creating and updating policies and procedures as needed, and providing support to the Weatherization Program Director, and Business Manager in Business Process Improvement initiatives.
Assists in the administration of the MileageSmart program and other special projects at the direction of the Sales/Special Projects Manager.
Commitment to environmental and economic justice a must.
Exceptional attention to detail and organizational skills.
Excellent written, oral and interpersonal communication skills
The ability to work as part of a flexible, dynamic team in a non-traditional environment
Experience in database administration, including data entry, mail merges, reports.
Competence in a wide array of technology tools and the ability to quickly learn new ones. (We use: Office 365, G Suite, Pipedrive, MailChimp, Zapier, Drupal, WordPress and Squarespace among others.)
Familiarity with design, photo/video editing, HTML, CSS, and JS a plus.
1-3 years of experience in administrative role in advocacy/organizing, sales, marketing or similar.
Bachelor’s degree preferred but other relevant experience will be considered.
10. Occasional work outside of regular office hours may be required.