Disaster Recovery Case Manager


  • DATES OF POSTING: 10.17.23 – 10.23.23, Open Until Filled
  • POSITION: Disaster Recovery Case Manager
  • LOCATION: Orange, Washington, Lamoille, Caledonia, and Orleans Counties
  • PROGRAM: Family Community Support Services
  • SCHEDULE: Full Time; 2-year program
  • CLASSIFICATION: Non-Exempt, hourly
  • WAGE: $21.13 - $24.37

Capstone Community Action is an Equal Opportunity Employer and Provider. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.

Only those applicants selected for an interview will be contacted.

Send cover letter and resume to: jobs@capstonevt.org


  • Program: Family Community Support Services (FCSS)
  • Job Title: Disaster Recovery Case Manager
  • Last Review Date/Update/Change of Job Description: 10/10/2023
  • Union Position: Grade 3

A. General Description:

The Disaster Recovery Case Manager works directly with individuals and families affected by disasters. Tasks include: assessing and identifying unmet needs; coordinate with state and federal programs, local agencies and volunteer groups to assist with recovery efforts; advocate on behalf of individuals being served to ensure accessibility to all resources for which they are eligible; and utilize documentation system to track service delivery.

B. Essential Functions:

  1. Identifies and assesses the disaster recovery needs in their designated service area and makes the needed arrangements to establish and maintain a presence and base to serve affected residents in the communities most impacted.
  2. In partnership with clients, assesses their needs and situations, determines / prioritizes what assistance is needed, identifies the most critical needs, and works with them to resolve their crisis and identify goals for them to move ahead.
  3. Case Manager may provide services in home, at Capstone Community Action office or other appropriate meeting location as needed.
  4. Where applicable, determines eligibility based on specific program funding requirements and assists clients, accordingly, including referring them to appropriate resources for which they are eligible, and informing and supporting them to access available resources from Capstone Community Action programs and other service providers.
  5. Remains in contact with clients until the disaster-related needs are met and/or the case is transferred to another case manager, or closed because there is nothing else that can be or needs to be done.
  6. Keeps detailed records of every case, contact, referral, and information exchange with service providers and/or other entities on the client’s behalf. Completes, maintains, and submits all needed paperwork and information in a timely manner to the Case Manager Supervisor and DCM Program Manager, including case records and documentation required for grants and agency administrative needs.
  7. Networks with local service providers, towns, volunteer & faith-based groups and other organizations to address the needs of those affected by disasters. Assists in organizing, participates and if needed provides leadership in Long-Term Recovery Committees (LTRCs) and other flood-related activities as applicable. Maintain positive liaison with community resources and other agencies and partner with community groups who are undertaking Flood recovery programs.

C. Other Duties:

  1. Attends various trainings and meetings of different organizations as requested or as needed to achieve the goals of the Disaster Recovery Program and/or the agency.
  2. Promotes the Disaster Recovery Program, and Capstone Community Action and its other services, through presentations, networking, and the day-to-day work in the communities being served.
  3. Fosters a positive public image and perception pertaining to the experience of people dealing with hardships and working their way through crises.
  4. Perform other duties as assigned.

    D. Qualifications:

    1. Bachelor’s degree in a related human service field, or equivalent, plus four years’ experience in human services/human development.
    2. Demonstrated knowledge of human services, domestic violence issues, adult development, and the education and human service networks in Central Vermont.
    3. Demonstrated sensitivity to issues related to poverty and the barriers faced by people with low incomes.
    4. Ability to communicate effectively verbally and in writing.
    5. A home telephone, reliable insured transportation and a valid VT driver’s license.

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