Disaster Case Management Program Manager


  • DATES OF POSTING: 10.17.23 – 10.23.23, Open Until Filled 
  • POSITION: Disaster Case Management Program Manager 
  • LOCATION: Orange, Washington, Lamoille, Caledonia, and Orleans Counties : Family Community Support Services 
  • SCHEDULE: Full Time; 2-year program 
  • WAGE: $52,000 - $65,000 
  • MINIMUM QUALIFICATIONS: See Job Description 

Capstone Community Action is an Equal Opportunity Employer and Provider. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged. 

Only those applicants selected for an interview will be contacted. 

Send cover letter and resume to: jobs@capstonevt.org


  • Program: Family Community Support Services (FCSS)
  • Job Title: Disaster Case Management Program Manager
  • Last Review Date/Update/Change of Job Description: 10/12/2023
  • Salary Range: $52,000 – $65,000 

A. General Description:

The Program Manager is a full-time salaried exempt position whose primary duties are leadership, management, supervision and reporting functions for the Family Community Support Services Disaster Case Management Program. The Program Manager reports to the Director of Family and Community Support Services.

B. Essential Functions:

  1. Provide overall leadership for the Disaster Case Management Program.
  2. Supervise the DCM staff. Those positions include the Case Management Supervisor, Data Manager, and the Construction Analysts.
  3. Serve as the primary point of contact for the funding agency (State of Vermont Office of Economic Opportunity--OEO). Manage communications on behalf of Capstone Community Action with OEO, collaborating organizations such as VOAD (Voluntary Organizations Active in Disaster) or VDRF (Vermont Disaster Relief Fund) and other key partner agencies within State government. Represent the DCM Program and Capstone Community Action in a variety of contexts and to various publics. Maintains positive relationships with the broader community including the media, other non-profit or state or federal agencies, and appropriate private sector businesses and organizations.
  4. Manage the subcontracts with the case management provider agencies (Southeastern Vermont Community Action and Champlain Valley Office of Economic Opportunity).
  5. Monitor the grant budget. Develop financial reports and analyze spending against the budget. Report variances when noted and make recommendations for mid-course corrections.
  6. Manage reporting. Prepare narrative and statistical reports to the funder and submit them according to contract deadlines. Analyze activities against projections. Report variances when noted and make recommendations for mid-course corrections.

C. Other Duties:

  1. Attends various trainings and meetings of different organizations as requested or as needed to achieve the goals of the Disaster Recovery Program and/or the agency.
  2. Promotes the Disaster Recovery Program, and Capstone Community Action and its other services, through presentations, networking, and the day-to-day work in the communities being served.
  3. Fosters a positive public image and perception pertaining to the experience of people dealing with hardships and working their way through crises.
  4. Perform other duties as assigned. 

    D. Qualifications:

    1. A Bachelor’s degree in human services or related field preferred plus four years’ experience management of a nonprofit program or similar experience. Federal grants management experience is preferred.
    2. Experience interpreting and applying complex rules or regulations is required.
    3. Strong oral, written, and interpersonal skills are essential
    4. Working knowledge of MS Office software including Excel, Access, and Word is required.
    5. Demonstrated knowledge of disaster case management. Demonstrated knowledge of human services, domestic violence issues, adult development, and the education and human service networks in Vermont. Demonstrated sensitivity to issues related to poverty and the barriers faced by people with low incomes.
    6. Willingness to travel throughout the state and to occasionally work evenings and weekends.
    7. A home telephone, reliable insured transportation, and a valid VT driver’s license are required.
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